Monthly Archives: July 2015

Are you considering RDC? Ponder This

Remote Deposit Capture (RDC) hit the credit union industry fast and hard. Simply, RDC is the ability to deposit a check into a credit union account without having to physically deliver the check to the credit union. In the past it was usually accomplished by use of a table-top scanner connected to a desktop computer. The scanned digital image of the check was then email to the credit union for deposit. But with smartphones all that has changed.

Smartphones can now allow anyone at anytime and at anyplace (that has cell coverage) to deposit checks. This delocalization of banking is empowering members to take control of their own check transactions just like Amazon empowered shoppers to abandon brick-and-mortar stores for virtual shopping.

RDC was a hot button item for a period of time that had a lot people saying “I have to have that”. Now that the excitement has subsided, like it does for all new technology, stronger heads are prevailing. Personally, I am not saying RDC is gone or going away, by any means; but I will say that credit union executives are starting to research their options a bit more which is good for everyone.

I found an article that CUES just ran on things to consider when deploying RDC (titled “Play It Safe“). The article encompasses almost every talking point that I share with credit unions when they are considering the addition of RDC to their arsenal of member solutions. RDC is a really great solution for the minority of members that will use it. Given that, now you have to consider the cost associated with the deployment of that solution. Like so many other solutions (online ATM/debit, Shared Branching, mobile banking, and more) there is more to the solution than meets the eye. Security, speed, availability, phone availability, cell coverage and the list goes on. But I digress, this CUES Article will help you ask the right questions when considering this solution.

Shaun Murray, Chief Elbow Rubber

View Shaun Murray's profile on LinkedIn

New Website? We can help.

One thing has been consistent throughout the year with our Client visits; Everyone is realizing the importance of updating their website. Let’s face it, your website may very well be the first thing that a potential member sees and we know they are visiting your website more than your branch.

So why are you not potentially putting your best foot forward? Could it be…

  • Feeling overwhelmed by where to start
  • And the cost

We have been searching high and low to find a vendor that represents our core beliefs when working with people and understands how important it is to have a solution for all credit unions. We wanted the flexibility to offer a stellar site at a price point virtually everyone can get into, while allowing others to build to their hearts content. We found that partnership in FDG Web (www.fdgweb.com).

 

“FDG Web has been very helpful and knowledgeable with the creation of our new website. They’ve taken our brand and translated it into an aesthetically pleasing site.”

Michelle Santos, CONE Credit Union

 

Now, you can work directly with FDG Web to build a site to fit your needs. Once complete, you can have either FDG Web or ESP host your site. The ongoing support and maintenance can be handled by you, or you can enlist in the assistance of ESP. All pricing, invoicing, requests, questions, etc. will go through ESP; keeping your 1-point of contact the same!

We are very excited about this offering.

If you would like more information, please fill in the fields below and submit. We will send you a PDF outlining the offering. If we feel that a call is in order, we will give you a ring first!

Now Available :: Email Receipts

Set it up!

Extremely quick and easy to set-up. All you need to do is navigate to:

“System (F7) > Credit Union > Teller Area Configuration”

Then, choose Receipt Options on the General tab, click Prompt for Email Receipts.

When this box is checked, receipts can be emailed to the member. Upon posting a transaction that produces a receipt, a box will pop up asking “Would you like to email a copy of this receipt to the member?” If “Yes” is clicked on, an “Email Receipt to Member” box will pop up, with the primary member’s email defaulted in the “Email Address” box. If this email address is changed, the user will have the ability to update the address on the primary member’s contact tab. If Yes is clicked to change the member’s email, the user will be prompted to complete the Red Flag information. The receipt will be emailed to the address indicated, coming from the “General E-Mail Remitter Name” configured in the “Outbound Email Configuration” in Web Admin.


 

So you can go to the Apple Store, Home Depot, etc. and have your receipt e-mailed to you. Why wouldn’t your members expect the same from their Credit Union?

They Do.

and

It’s FREE.

So we took a look, leveraged our existing functionality and built a solution that your members will appreciate. Not to mention, our Clients will save even more money by not printing the members receipt.

Central Management

Another Member/CU centric solution that ALL Clients can use. It is managed from FORZA, configured within FORZA and sent from FORZA. Oh yes, and all imaged with your Database.

NO Hardware to Manage = Saving Time and Money. 

“This is another one of those solutions for 2014 that our Team worked together on and put forth their best effort. Solutions like SMS/Text Messaging from FORZA and Email Receipts are just a couple of the solutions that we built this year; while still maintaining other solutions and earning 100% Support Satisfaction. I cannot be prouder of our Team and what is being produced. Credit Unions that are looking at us have an appreciation for quality solutions, service and flexibility that we can provide. We were one of, if not, the first “one-stop” shop for all a Credit Unions needs. The level of awareness in finding a true PARTNER has risen. We will be here to fill that need”, said Shaun Murray the President at ESP, Inc.

Bill Pay to your Mobile Member

We are excited to announce that the second Mobile Bill Pay integration is complete. We utilized an API structure that we built to increase efficiency and flexibility between our Mobile Solution and a Client’s vendor of choice. This particular integration takes advantage of ESP’s Mobile Banking and PSCU Bill Pay.

Clients that partner with PSCU Bill Pay can now deploy a truly seamless interaction with Mobile Banking. Increasing member satisfaction!

The integration our Team worked hard to accomplish is spectacular. The security, fluidity and seamless look, feel and functionality is something I wish my FI offered. We could not be happier with the new integration we have with PSCU Bill Pay.

ESP now offers up the Mobile Bill Pay integration with Mobile Banking through PSCU and iPay. It is exciting times when you have the opportunity to work with a group of people that are so excited to build solutions for the greater good of the Credit Union Industry. At a price that is equally as impressive.