Monthly Archives: September 2015

14th WI Credit Union Signs

Press Release, For Immediate Release:

ESP Signs 14th Wisconsin Credit Union

Enhanced Software Products, Inc. (ESP), the Spokane, WA-based credit union Data Processing company, announced that Holy Family Memorial CU in Manitowoc, WI has chosen FORZA3™ for their new core processing system. Holy Family Memorial CU was looking to expand their offerings, giving their members what they are looking for. At 1,915 Members, look at what ESP and the Credit Union are able to accomplish!

Home Banking, Audio Response, Website Hosting, Statement Print Production/Mail, E-Statements, Online ATM/Debit, Mobile Banking, Digital Documents, Paperless Receipts, Member Imaging, Bill Pay, E-Notices and more!

When asked what was most important in making the decision on what Core Processor to choose as a partner; Price, Client Testimonials and Solutions were at the top.

We asked Susan Funk (President at Holy Family Memorial CU) to spend a couple of minutes so that we may determine why ESP was such a good fit for her Credit Union, here is what she had to share:

Did you speak to ESP Clients prior to your decision?

“Yes, I spend a full day at Marathon County Credit Union (Wausau, WI) with Anne Heggelund and also spoke with Sarah Steichen at Oshkosh Truck CU (Oshkosh, WI). Both were very pleased with your products and service.”

Why did you choose ESP over the others?

“I’ve spoken to many credit union managers under $50 million at the Small Credit Union Forum the Wisconsin Credit Union League puts on twice a year. For the last two years, I’ve asked as many people as I could who they use for a core processor and what they like and don’t like about it. Your product seemed to get the best reviews.

“Susan really worked with our Clients on this. She was very cautious of what other ESP Clients had to say and did her due diligence with regards to product demonstrations and such. Much larger Credit Unions on other Core Processors are being stymied to offer the solutions the Holy Family Memorial CU will be rolling out. We took our model and worked with a sub $30 Million credit union to offer up a suite of solutions that exceed member expectations and require one phone call to support. One of the ways I measure our success is by taking a 30,000 foot at what we accomplished for each new/renewing client; this business model is 20-years in the making and it sure is nice to be here – now.” Shaun Murray, President at ESP, Inc.

Everett, WA Credit Union Signs

Press Release, For Immediate Release:

ESP Signs Community Healthcare FCU

Enhanced Software Products, Inc. (ESP), the Spokane, WA-based credit union Data Processing company, announced that Community Healthcare FCU in Everett, WA has chosen FORZA3™ for their new core processing system. Community Healthcare FCU is deploying many solutions under ESP. Solutions like:

Home Banking, Mobile Banking, Statement Printing/Mailing, E-Statements, Bill Pay, E-Notices, Credit Bureau through MeridianLink, Paperless Receipts, Member Imaging, Digital Documents, Shared Branching, Online ATM, Debit and Credit Cards…and much more.

When asked what was most important in making the decision on what Core Processor to choose as a partner; Price, Client Testimonials and Solutions were at the top.

Gayle Yost (President at Community Healthcare FCU) spent some time with us to determine what made ESP stand apart from the rest. Here are some of the things she had to say:

Did you speak to ESP Clients prior to your decision?

“I spent a day with the staff at Connection Credit Union (Silverdale, WA) – observing their tellering process, loan origination and accounting operations. All of the staff I worked with had the same thing to say – “ESP goes above and beyond to make the system work for us”. That’s really what I was looking for in a core processor – a company that cared about what was important to me and found ways to make that happen instead of looking for reasons it wouldn’t.”

Why did you choose ESP over the others?

“Other than the reasons listed above – I like doing business with people I know…. people I can call and actually reach, have a conversation with and find a resolution to a problem with. My experience so far with ESP is that this will be such a company.”

What would you tell other Credit Unions about ESP?

“A Conversion is never fun but you have to look long term. Who do you want to be doing business with in 2 years, 5 or 10? This is a company I believe has the best interest of CU’s at heart.”

 

“Through the process of Gayle’s due diligence it was very apparent that she was looking for a company that had the solutions she was looking for, while maintaining a high level of support. These are two areas that we excell in, to say the least. Our goals is to ensure that Gayle and the rest of her staff at Community Healthcare FCU understand that we will be here to give them the solutions they want and support them when needed. I look forward to showing them what we can do,” Eric Trick, ESP Sales Executive.

How is a Mobile App Used?

This article is from BankNews.com

August 31 – According to a recent Chase Bank survey, about one-third of Americans use mobile banking apps now more than they did a year ago. Not surprising, millennials are the heaviest users, with 67% of young adults reporting they regularly rely on their smartphones to monitor their finances. And 45% of Hispanics use mobile banking.

A majority of respondents (54%) say they use their app at work. People also regularly conduct mobile banking during pauses in their day, such as standing in the checkout line at a store (38%), during their commute (28%), while waiting to pick up a child from school (24%), and even while on a date (17%).

Active mobile banking users average 17.5 visits to the app each month—mainly from their smartphones and, to a lesser degree, from tablet devices, according to Malauzai Software (an ESP partner).

Front Line newsletter subscribe today “Understand that 80% of the time an end-user logs in, they do nothing other than check balances and look at recent history,” the study indicates.

Although many people still prefer to conduct business inside a branch, you’ve probably noticed the shift toward mobile and online transactions among your membership, too. That includes older members who’ve discovered the advantages of banking on the fly.

Expect members to approach you with questions about your credit union’s mobile app.

The less tech-savvy types might need you to show them how the app works. Consider that about 15% of log-in attempts fail, according to Malauzai Software.

Start slowly with members who express a lack of confidence with the app. Show them functions like checking a balance and viewing recent transactions before introducing more involved functionality.

On the other end of the spectrum, you should have a solid understanding of the mobile app’s advanced features, so you can relate with members who consider mobile banking a necessity and rely on it as their primary tool for interacting with the credit union.

For instance, mobile check deposit and person-to-person payments (P2P) continue to gain momentum.

A typical financial institution has 25% more active mobile depositors than a year ago, according to Malauzai Software—perhaps in part because improved software now captures the image on the first attempt 75% of the time.

P2P users now average 1.85 money transfers per month, with an average payment of $312.

It appears Apple has fueled a lot of this growth: Owners of its devices send money at 65% higher values than Android users.

Mobile banking usage peaks on Fridays, Malauzai Software reports, but Wednesday is the top day for viewing check and deposit images.