ESP has a track record of retaining quality employees for long periods, Shelly Rogers is no exception. This March marks her thirteenth year in ESP’s Client Services department.
“What empowers me is when a project is completed and the client is overjoyed with the result.” – Shelly Rogers
Shelly’s duties as a Client Services Specialist include: training Client Services Representatives, running conversions, handling client requests, mapping forms, writing documentation and working with ESP’s Programming department to expedite client requests. Currently she is working on multiple core conversions.
“My goals are to make sure clients have a good experience and good relationship with ESP as a whole. At the end of the day they are happy with choosing us as their core processing partner.” – Shelly Rogers
In the future, Shelly looks forward to continuing to work with clients to provide solutions that will make their credit unions more efficient. She stated “It’s a pleasure knowing that credit unions trust me to get them what they need.”
This month Kyle Wolfley marks his eleventh year at ESP. Currently, Kyle works as Manager of Special Operations where he helps deploy new solutions to ESP clients and works with third-party vendors to bring new solutions to the FORZA3™ core processing platform.
In his role Kyle particularly likes working closely with clients to extend their cutting-edge services to their members.
“Everyday is a new day. I get to provide solutions to credit unions who might not know there is something out there. I also might be able to provide an easy way for them to deploy a new solution to benefit their members.” – Kyle Wolfley
In a former life, Kyle was a credit union teller here in Spokane, WA. At Spokane City Credit Union he did everything from running around and getting mail to dropping off data tapes at their core processor which just happened to be ESP.
Looking back on his tenure at ESP what he enjoys most is developing strong relationships with clients. He has had the opportunity to build bonds with many customers and relishes the time he gets to spend with them in person. Kyle takes immense pride in applying his experience and technical expertise in helping ESP clients.
“The little things can often make someone’s day. Often by showing our clients very simple workflow processes I can help take a bit of stress off of their plate. To be able to provide that is sweet!” – Kyle Wolfley
In the near future, Kyle is looking forward to revealing the new ESP Mobile App to clients. This app has been developed strictly in-house and is built to pass along a truly intuitive member experience. Our mobile banking app will be available soon and expect Kyle to extensively help you its deployment in the future.
Last week, ESP was excited to draw six NFL tickets for the Green Bay Packers vs. New York Giants game at Lambeau Field in Green Bay, Wisconsin that was played on Sunday January 8, 2017. We drew from among our fourteen Wisconsin credit union clients.
We were very happy to say that Northern Paper Mills CU (Green Bay), Marathon County Empl. CU (Wausau) and Tomah Area CU (Tomah) were the lucky winners. The lucky recipients braved the 5° F cold to cheer on their loved Packers! Us here in Spokane are pretty sure the Packer fans are immune to cold weather.
We were happy to receive photos from our clients and it sure looked like they were having a blast. After all, the Packers whooped on the Giants 38 to 13. The next round will pair the underdog Packers against the Cowboys on January 15th in Dallas.
Since we have wonderful partner credit unions in both Wisconsin and Texas, we look forward to watching the best team win (and will not take a side)!!!
We are excited to give away 6 tickets to the Packers Game on January 8th at 15:40 CST.
We put all Wisconsin credit unions into a hat and drew 3 at random. Each credit union will receive 2 tickets. We wish we all could be there with you, but have a blast anyway.
For 3 of you…it is your lucky day! To see who that is, you are going to have to drag yourself through a 3 minute video. Of course, it was going to be as easy as reading it on the site; silly you!
On November 16, 2016 Spokane area credit unions came together and participated in Project Beauty Share® Christmas Bag Program. Over 25 volunteers including staff, administration and board members turned out to fill gift bags of cosmetics and personal hygiene products deserving for women within the region.
(R) ESP’s Annette Guise helps fill bags
Project Beauty Share® is a 501(c)3 nonprofit which provides women in need with cosmetics and feminine products. It is an initiative to collect cosmetics and beauty products and distribute them through local agencies to women of all ages whose circumstances do not allow them to afford these products. It’s all-volunteer organization relies on dedicated individuals who embody the idea that “The Beauty is in the Giving”.
Susan Cerutti-Jensen, Marketing Director – Spokane Federal Credit Union
Susan Cerutti-Jensen, Marketing Director for Spokane Federal Credit Union, who helped organize the event stated:
The bags were filled with beauty items that we probably take for granted: body lotion, deodorant, razors, lip products, mascara and other items that help women who are often homeless, broken and battered feel loved and beautiful. These items help give homeless women a sense of confidence as they transition back into the workforce or attend school. Food stamps cannot be used for even the most basic hygiene or beauty items. – Susan Cerutti-Jensen
Volunteers from Numerica CU
Credit Union Volunteers
This event had a high turnout with many Spokane credit unions represented. Volunteers came from:
With so many helping hands the quota of bags were filled in short order. Each year Project Beauty Share® brings a boost of confidence to thousands of our community’s most vulnerable women. For many of these women, the bags stuffed will be the only gift they’ll receive this Christmas.
Credit Union Volunteers for Project Beauty Share®
How to Help
If you are interested in donating to Project Beauty Share® please visit their website at http://www.projectbeautyshare.org/. You can also follow them on Facebook and Twitter.
For more photos of this event please visit ESP’s Flickr account.
At ESP we love dressing up for Halloween. Please help us decide who’s the winner of our costume contest. To vote for your favorite, please drop us an email with your selection.
The ESP Team. (l to r) David, Tyler, Kyle, Lexi, John, Shaun, Brandon.
Lexi – “Thunder Cloud”
David – “Charlie Brown”
(l to r) Tyler and Brandon – “Carl Spackler(s)”
Brandon – “Carl Spackler”
Shaun – “EWU Eagle Hockey”
John – “Bad Mamma-Jamma”
Kyle – “Pirate Kyle”
ESP will be lending support to the Spokane Chapter of the Northwest Credit Union Association (NWCUA) Golf Tournament. This charity fundraiser will help support two great causes of special interest to the credit union movement, Credit Union for Kids and CULAC.
About the Spokane Chapter of the NWCUA
The Spokane Chapter of the NWCUA is celebrating their 12th Annual Golf Tournament on September 9th. The purpose of the Spokane Chapter of the Northwest Credit Union Association is to promote interest and cooperation between credit unions and credit union members within the Chapter area and to promote the credit union philosophy among credit union members and the public.
Credit Unions for Kids (CU4Kids) is a nonprofit collaboration of credit unions, chapters, leagues/associations and business partners from across the country, engaged in fundraising activities to benefit 170 Children’s Miracle Network Hospitals. Since 2006, CU4Kids has raised $150 million for Children’s Miracle Network Hospitals.
CULAC (Credit Union Legislative Action Council) is the federal PAC of the Credit Union National Association (CUNA). It is the largest national trade association in the United States serving America’s credit unions. The not-for-profit trade group is governed by volunteer directors who are elected by their credit union peers from across the nation. CUNA serves America’s nearly 7,000 credit unions, which are owned by more than 100 million consumer members.
This charity tournament will be held September 9th at The Creek at Qualchan, a premiere Spokane City golf course. As Spokane’s newest golf course it features a creek meandering throughout, five ponds, wooded and hilly areas, and holes with open beauty and well-protected greens. Qualchan’s par 72 and 6,559 yards will give participants a special golf experience.
If you like to learn more and possibly participate in this year’s tournament please log on to the Spokane Chapter’s website at spokanechapter.org. Be sure to download the registration form.
The 2016 ESP Client Conference will kick off with a murder mystery social at The Davenport Grand Hotel on Monday September 19th, 2016. Murder at the Juice Joint is billed as “a roaring night of murder, mayhem and the mob to remember.”
Set in the Roaring Twenties, the era of prohibition and gin joints, players will don period costumes and portray flappers, gangsters, politicians and the police. The invitations states:
With the passing of prohibition and organized crime on the rise, The Juice Joint, a swanky speakeasy run by Rosie Marie, has been nothing but jumping. To celebrate its success, Rosie is planning a party to remember at the exclusive nightspot… and your are invited! However, one to the names on the guest list is also on another’s hit list!
ESP will be awarding prizes to the best dressed guy and doll so plan on attending as part of your 2016 ESP Client Conference experience. Don’t forget to register for the conference and to reserve your accommodations. We’d love to see you there.
We have just added to the ESP team! Theresa Noonan was recently brought on as a CSR (Client Services Representative). As part of her new role as a CSR, Theresa will be a FORZA3™ Product Specialist and an in-field trainer.
Theresa is a long-time resident of Spokane, Washington and brings to ESP considerable banking experience. She worked for Washington Trust Bank where she worked up from her first position as a file clerk through to loan servicing. Later, she was employed at Sterling Savings Bank as a system administrator for loans.
In her previous professional experience, Theresa worked with four separate core processors primarily in loan processing. In her training on FORZA3™ she noted “it’s complex but not complex to use.” She was impressed by its simplicity of navigation, and ease of use.
Theresa spends her off-hours pursuing her passions of riding motorcycles, camping and gardening.
The ESP team jumped on board with this year’s Spokane Guild’s School Penny Drive 2016. ESP’s Annette Guise led the effort to collect penny for this worthy cause. She placed a large glass jar in the kitchen and encourage the staff to contribute their pocket change.
Spokane Guild’s School & Neuromuscular Center (SGS&NMS) began serving children with developmental disabilities in the Spokane County in 1960. Currently, the SGS&NMS serves 200 children annually without regard to race, gender, religion or ability to pay.
For children suspected of developmental delays, SGS&NMS provides comprehensive assessment and therapy plan. Children with cerebral palsy, Down syndrome, spina bifida, hearing or vision impairments, speech delays, muscular dystrophy, autism, traumatic brain injury (shaken babies) and other forms of developmental delays and rare syndromes, are all served.
Annette took the large glass jar back after the drive and pledged ESP to refill it for the next drive.