Category Archives: Press Releases

KBR CU Converts to FORZA

FOR IMMEDIATE RELEASE:

KBR CU Converts to FORZA

Spokane Valley, WA – 01/16/2017 – KBR Credit Union, a branch of American Lake CU, recently converted to ESP’s FORZA3™ core processing platform.

KBR Credit Union (KBR), located in Tacoma, WA, began serving employees of the St. Regis Paper Mill in 1949. “KBR” is short for “Kraft, Bag and Regional” – the three divisions of the mill at the time. In 2015 they merged with American Lake Credit Union (American Lake) located in Lakewood, WA. The merger allows for better access to products and services for the membership as well as bringing more convenience through additional locations.

KBR President Kolin McMann, who has been working in credit unions since he was 17, decided to press forward a core conversion for KBR. McMann began working at KBR in 2010 bringing his considerable credit union management experience and his degree in Accounting from Portland State University. He was later brought over to run American Lake and to manage the merger.

McMann had previously gone through two credit union core conversions and was well aware of the factors inherent in process. Drafting a full RFP (request for proposal), he and his team began to evaluate core processors that would meet 100% of their needs going forward.

“Being a small credit union, we needed something that was incredibly efficient and easy for our frontline staff to use.” – Kolin McMann

After evaluating many cores, McMann and his team selected FORZA3™. ESP was able to beat competing cores by providing the necessary ease-of-use with attractive pricing and no nickel-and-dime charges. KBR was also sold on its numerous third-party integrations and the diversity of other offerings as well. He also noted that “transactions are also much quicker” due to its built-in efficiencies.

Shelly Rogers, Conversion Lead at ESP, was a point person for the KBR conversion. She coordinated communication and the transfer of data between ESP and the existing core. Another important role she filled was to facilitate the verification process with third-party vendors to ensure all systems were functional on day one of the conversion.  She enjoyed working with the KBR staff to ensure a smooth transition.

“Working with the KBR staff was a pleasure! They were all very open with the change and excited about the new process. It was great working with a staff that fully embraces this new platform.” – Shelly Rogers

As often in business, timing is everything. Before a concrete conversion date was established, McMann had booked a vacation to Mexico. As luck would have it, it just happened to fall a full week prior to conversion – not a time that anyone would consider opportune. Although attempting to go “off-grid” vendors continued to attempt to contact him via phone and email to get specific data need for the conversion. Before he could respond and without him asking, ESP’s team, including Shelly Rogers, contacted the vendors, relayed that he was on vacation and provided the information they needed. This interaction ensured that when McMann returned his inbox was not filled with vendor requests.

“It showed that ESP is truly a partner for the credit union not just a vendor.” – Kolin McMann

ESP is looking forward to the American Lake CU conversion and the KBR data migration in March 2017. This will complete the full transformation of KBR into American Lake CU. For more information on KBR Credit Union, a branch of American Lake CU, visit their website at https://www.kbrcu.org/.


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

Real-time ATM/Debit for M.E. CU

M.E. Credit Union Upgrades to Real-time ATM/Debit

Spokane Valley, WA – 10/17/2016 – M.E. Employees Credit Union of Wausau, WI recently deployed Real-time ATM/Debit through their core processing vendor ESP.

M.E. Employees Credit Union (M.E. CU) was established in 1932 originally named O.K. Motors Credit Union. In 1946, the credit union changed its name to M.E. Employees Credit Union. It serves members within a 100-mile radius that work or have worked for Marathon Electric or Regal Beloit both manufacturers of electric motors and associated components.

After coming onboard as president in 2013, Tracie Wills had a goal to transition the credit union to Real-time ATM/Debit. Their legacy system utilized Positive Balance File Updates. She termed the old system as being “stuck in the Stone Age”.

Positive Balance Files don’t update until certain times of the day limiting member’s access to their money.  For example, if a member’s paycheck is deposited into their account at midnight and the Positive Balance File doesn’t update until 4:30pm, they cannot access their funds through their debit card until 4:30 that day.

To accommodate the changing needs of credit unions and their members, ESP partners with over 45+ vendors including all the ATM/Debit vendors. This diversity of vendors allowed ESP to extend a solution or connection to M.E. CU that was not cost prohibitive.

ESP President Shaun Murray finds value in matching credit unions with solutions that bring useful technology to their members and to do it at an affordable price point.

“We pride ourselves in making sure clients big and small can deploy solutions to keep them on the forefront of technology.  This project speaks to that commitment and we are excited for Tracie and her members,” – Shaun Murray

ESP makes the transactions, including pending, available on their core solution (FORZA) as well as Home Banking.  This provides the member AND staff with an up-to-date view of the flow of transactions.

On the deployment process Tracie Wills noted:

ESP is so great! We never have any issues with you guys. All we had to do was pick up the phone and call. During the transition your team was on top of things. [The] guys are excellent. – Tracie Wills

For more information on M.E. Employees Credit Union please visit their website.


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

New Website for NPM Credit Union

FOR IMMEDIATE RELEASE:

New Website for Northern Paper Mills Credit Union

Spokane Valley, WA – 07/21/2016 – Northern Paper Mills Credit Union (NPM Credit Union) of Green Bay, Wisconsin recently launched a new website to extend greater functionality to its members.

Serving 2,200 members in Brown County, NPM Credit Union sought a new website design that would empower its members particularly with emerging mobile technology. They have been in operation since 1933 originally serving employees of Northern Paper Mills. Their previous design had become old and outdated and needed an update.

A lot has changed since NPM Credit Union was founded over 80 years ago. To keep up with shifting demographics, membership has evolved to be open to anyone living or working in Brown County, Wisconsin.

Credit union president Maureen Bartley said of the new site, “it’s dynamic and adjusts to whatever device you use it on.”  Also she stated, “it’s convenient for anyone, anywhere.”

NPM Credit Union worked with an ESP third-party design firm, FDGweb out of Arlington, Washington. Their new site is built on the powerful but easy to use WordPress content management system. ESP provides web hosting of the site as a part of their service contract.

We are always thinking of what we can offer in terms of technology. It’s all about technology. Our resources are being dedicated in that direction. There’s a big push to attract young members. A powerful, new website is one way to do that. – Maureen Bartley

This new site will be a great platform to add new functionality well into the future. NPM Credit Union will soon be offering Remote Deposit Capture and is researching other solutions.

Please visit their site at: npmcu.com.


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

Pocatello Simplot CU Renews with ESP

FOR IMMEDIATE RELEASE:

Pocatello Simplot CU Renews with ESP

Spokane Valley, WA – 06/29/2016 – Pocatello Simplot Credit Union has renewed their service agreement with ESP (Enhanced Software Products) for another long term. Client renewals exceeding an industry average of 3 years is exciting, 12 clients have renewed in 2016 and they are renewing at an average of 7 years!

Pocatello Simplot CU is looking to deploy some new solutions that ESP has built, like Digital Documents and E-mail Receipts; while turning up other solutions that work well with FORZA, like DocuSign.

Pocatello Simplot CU is located in Pocatello, Idaho and has been serving employees and family of J.R. Simplot Company since 1955.

ESP is currently providing online banking, paperless receipts, real-time online ATM, audio banking and other services to Pocatello Simplot CU.


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

Bay Shore CU Launches New Website

FOR IMMEDIATE RELEASE:

Bay Shore CU Launches New Website

Spokane Valley, WA – 06/28/2016 – Bay Shore Credit Union of Marinette, Wisconsin, launched a new website. Their modern, responsive site is built on the WordPress content management system which allows users to easily publish content without programming experience.

This new site replaces one that had been around for many years. The previous site cost them considerable expense in development and also in periodic updates. Their new in-house publishing workflow will give them flexibility to post content on a moment’s notice without the hassle and delay of going through a third party.

President Vicki Carviou launched the site last week and has been satisfied with its ease-of-use:

If we want to make a change, spur of the moment, I can just go into [WordPress] right then and make that change. The old one had been out there so long it needed to be updated and freshened up. Just switching the whole thing up was the right move. – Vicki Carviou

Generally, with the launch of a new website exiting users go through a short learning process to find the content and functionality that existed on the previous site. To her and her team’s credit, she has not received a single call from members about navigation of the new site.

This new site will also give Bay Shore CU more flexibility moving forward. In the future, Vicki will research added functionality for the site including front page sign-in for their online banking platform.

Bay Shore Credit Union was organized in 1953 by employees of the Ansul Chemical Company. After outgrowing several spaces they finally settled on its current location at 1514 Cleveland Avenue in 1989. Currently, Bay Shore CU serves anyone living or working in Marinette and Oconto Wisconsin Counties and Menominee Michigan County.

Website design was done by Enhanced Software Products’ (ESP) chosen web vendor, FDGweb out of Arlington, Washington. bayshorecu.org will be hosted by ESP as a part of its Tech Bundle.

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About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

American Lake CU Selects ESP

FOR IMMEDIATE RELEASE:

American Lake CU Selects ESP

Spokane Valley, WA – 06/06/2016 – American Lake Credit Union in Tacoma, WA has selected ESP’s (Enhanced Software Products, Inc.) core processing solution, FORZA3™ as the chosen software solution. The credit union has also chosen a plethora of ESP’s ancillary services to compliment the core.

Approximately 6,500 members use American Lake CU for their banking and financing needs. Its mission is to be a “proactive financial cooperative dedicated to helping members improve their financial status.”

There are currently three locations in the Tacoma area and a fourth is on its way in downtown Lakewood, WA in November. This new location will be within three miles of the majority of its members. Its 4,600 square foot space will house the new administration office and a flagship/prototype retail branch. Their grand opening will go hand-in-hand with their conversion to FORZA3™.

The credit unions will be deploying solutions like Member Imaging, Paperless Receipts, Digital Documents, Home Banking, Mobile Banking and MeridianLinks XpressAccounts and LoansPQ.

Kolin McMann, American Lake CU’s President/CEO, has fourteen years experience in the credit union industry and has worked with six other cores previously. This conversion to FORZA3™ will be his third exposure to the conversion process.

The automation within FORZA3™,  its ease of use, the tight integration with third parties and how much the system delivers from the core is unmatched. Meeting Shaun, Matt and Kyle the rest of the team was absolutely amazing. – Kolin McMann

The projected dates of conversion are in late November and early December.

From all the cores I’ve been on… for what you get in software and technological advances – the level of service you get from the ESP team is unparalleled for the cost. – Kolin McMann

Their five year strategic plan includes opening more branches and to streamline efficiencies through reducing redundant workflows.

To learn more about American Lake Credit Union check out their website or like them on  Facebook.

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About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

Austin FCU Signs Renewal

FOR IMMEDIATE RELEASE:

Austin FCU Signs Renewal

Spokane Valley, WA – 03/30/2016 – Austin Federal Credit Union (Austin FCU) renews its core processing contract with Enhanced Software Products, Inc. (ESP) for another long term.  Austin FCU has been a client of ESP since 1996.

Austin FCU was organized in 1967 to meet the financial needs of the employees of the Veterans Administration Data Processing Center in Austin, Texas. Currently, Austin FCU has 3,200 members and over $31 Million in assets. It has a single branch located within walking distance of the Department of Veterans Affairs.

Mindy Bayer, CEO of Austin FCU who was instrumental in the renewal process stated “we’re not going to be moving away from [ESP] anytime soon – we’ve always been super happy with ESP as a whole. [They’ve] been so supportive in helping me make the credit union I see in my head a reality.”

Shaun Murray, President of ESP, has been working directly with Austin FCU for over 19 years and is very proud of service they’ve been able to provide them over the years. “Mindy Bayer and her staff have always held a special place in our hearts. With Mindy taking the helm it is exciting for us to work together on progressive, member-driven solutions that will take them well into the future.”

Working together also positively affects ESP.  “We have solutions in development that are a direct reflection of where Mindy is looking to take Austin FCU. Being a part of that is very gratifying,” stated Shaun Murray.

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About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

Lexi Szabo Promoted to CSR

Lexi Szabo, Client Services Represrentative

Lexi Szabo, Client Services Representative

Lexi Szabo, part-time receptionist, has been been promoted to a full-time Client Services Representative (CSR) here at ESP.

Lexi has worked for ESP since July of 2015 and has become a welcomed voice for clients. She previously worked locally in the healthcare sector.

In her new position as a CSR she is working directly with clients in troubleshooting and education on FORZA core processing software. She also enjoys helping clients refresh their memories on functions of FORZA that they haven’t had an opportunity to use in a few years. Another focus of Lexi’s customer service is integration of third-party applications.

Lexi’s fun, personable demeanor as a frontline receptionist will be missed by many of our current clients. In fact, many of our customers wonder where Lexi has gone after an unfamiliar voice answers the phones at ESP. Rest assured that Lexi still remains a vital part of the ESP team. She’ll be providing you technical assistance as a member of our talented Client Services team.

I try to put people at ease. And to make sure that they feel like they have an adequate answer to their question. – Lexi Szabo

In her new role she will continue her emphasis on quality customer service.

M.E. Employees CU Deploy Email Receipts

FOR IMMEDIATE RELEASE:

M.E. Employees CU Deploy Email Receipts

Spokane Valley, WA – 03/30/2016 – M.E. Employees Credit Union (M.E.) of Wausau, Wisconsin has upgraded their online banking from Enhanced Software Products, Inc. (ESP). This upgraded service will allow M.E. to take full advantage of email receipt functionality for its members.

An email receipt or e-receipt is the process of emailing a receipt instead of printing out a hard copy. Although it has been commonplace in e-commerce for at least 15 years, it is a recent development in point of purchase and banking transactions.

Email receipts have several advantages over traditional printed receipts. They are an eco-friendly alternative – requiring no paper or ink. They are not easily damaged nor do they become faded over time. They cannot become lost or misfiled. They can be forwarded to an accountant while the “original” receipt is retained. As long as credit union members can recall their username and password to their email address they can have access to their receipts anytime, anyplace.

ESP chose to develop an email receipt solution in-house. The Programming Team built this functionality directly into the FORZA core processing platform and is providing this solution free of charge to all its clients.

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About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact
John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net

SUAFCU Renews with ESP

FOR IMMEDIATE RELEASE:

Selfreliance Ukrainian American Federal Credit Union Renews with ESP for Five Years

Spokane Valley, WA – 02/09/2016 – Selfreliance Ukrainian American Federal Credit Union (SUAFCU) has renewed as an in-house client with Enhanced Software Products, Inc. (ESP).

Chicago-based SUAFCU serves its members with 7 locations across two states. SUAFCU currently serves over 20,000 members and is responsible for over $445,000,000 in assets.

SUAFCU has been an in-house client of ESP’s since 1996. Over the past twenty years,  SUAFCU has seen a growth of 115% in assets and 72% in membership while working together with the team at ESP. With their renewal they are continuing core processing on the FORZA platform, home banking, and check imaging among other services.

“We work hard for all of our clients and SUAFCU is no exception. We work hard to turn out solutions that the credit union and the members want. We are flexible and have the ability to turn around solutions our clients need.,” said Shaun Murray, President of ESP.  “We recently opened a new offsite data center in Chicago and are working towards moving solutions to that location. We will be increasing speed, decreasing latency and expanding our offerings from this location. SUAFCU is working with us to ensure that we can offer similar solutions up to all of our clients in the Midwest and the Caribbean.”

Vitaliy Kutnyy, AVP of IT & Product Development for SUAFCU, was fundamental to the team that researched core processing solutions. He stated there were a lot of reasons to renew their contract with ESP. “Obviously our relationship with the ESP management team and the FORZA platform were the two most important factors when deciding to renew our contract. Working with the staff and management team was excellent. Our staff is comfortable working with the system.”

Five years ago, SUAFCU did their due diligence in researching other core processing options. The most important factor in their decision to stay with ESP was their relationship with ESP management and staff. “At that time FORZA was new and didn’t have many clients using it. But, we felt that ESP was doing a good job and that we could rely on them.”

ESP’s long-term goal is to move all of SUAFCU’s data, including core processing, to the Chicago Data Center. This increase in availability can only increase ESP’s availability to current clients and new clients alike.

 

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About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at www.espsolution.net.

Press Contact

John Demke
Marketing Guru
800-456-5750
jdemke@espsolution.net