If you have found yourself here, then you were probably directed by a wonderful ESP Support person. The link you are looking for is below.
By clicking the “Client Support” button, you will be prompted to “Run” the qs.exe file. This is the TeamViewer Quick Support session that will allow us to connect to you securely and perform remote assistance. Refer to the screenshot to find what information the support person needs from you.
You can always contact us directly at (800) 456-5750, and we will be happy to assist you ASAP. As a client, you know we don’t use automated machines, so you will be sure to get answers lightning-fast!