This month Kyle Wolfley marks his eleventh year at ESP. Currently, Kyle works as Manager of Special Operations where he helps deploy new solutions to ESP clients and works with third-party vendors to bring new solutions to the FORZA3™ core processing platform.
In his role Kyle particularly likes working closely with clients to extend their cutting-edge services to their members.
“Everyday is a new day. I get to provide solutions to credit unions who might not know there is something out there. I also might be able to provide an easy way for them to deploy a new solution to benefit their members.” – Kyle Wolfley
In a former life, Kyle was a credit union teller here in Spokane, WA. At Spokane City Credit Union he did everything from running around and getting mail to dropping off data tapes at their core processor which just happened to be ESP.
Looking back on his tenure at ESP what he enjoys most is developing strong relationships with clients. He has had the opportunity to build bonds with many customers and relishes the time he gets to spend with them in person. Kyle takes immense pride in applying his experience and technical expertise in helping ESP clients.
“The little things can often make someone’s day. Often by showing our clients very simple workflow processes I can help take a bit of stress off of their plate. To be able to provide that is sweet!” – Kyle Wolfley
In the near future, Kyle is looking forward to revealing the new ESP Mobile App to clients. This app has been developed strictly in-house and is built to pass along a truly intuitive member experience. Our mobile banking app will be available soon and expect Kyle to extensively help you its deployment in the future.
Kyle Wolfley, Manager of Special Operations
Kyle Wolfley was appointed as Manager of Special Operations (“Ops”) at Enhanced Software Products (ESP). President Shaun Murray announced this advancement in an all-employee meeting at the ESP headquarters in Spokane Valley, WA. This newly created position will concentrate on the deployment of new product and service lines for the credit union industry.
Kyle has what is best for ESP and our clients at heart- our staff and clients have made that clear. – Shaun Murray
As Manager of Special Ops, Kyle will deploy, manage, and control relations between service vendors and clients. For instance; Kyle can take a new mobile application, make sure it functions properly, deploy it to the App Store and then train customers how to use it in the field. A major function of this new position will be to collaborate with marketing to share new product and service deployments.
My job is to make the process simple and easy for the front line. They work face to face with the member. Streamlining the processing it what it’s all about… making it user friendly. – Kyle
Kyle has been with ESP for ten years and has been instrumental in developing new solutions and products. While working at ESP, Kyle has worn many hats where he gained experience in client services, training, trouble-shooting, sales, and deployment. At his previous role as Customer Solutions Engineer, he focused on client services support and product development. Previous to ESP, Kyle worked the teller line at a local credit union for four years. He actually used ESP’s legacy software at his location. This real world experience gives Kyle insight into industry best practices and perspective on what the client is experiencing.
To connect with Kyle and learn more about what he can do to streamline your credit union processes, please drop him an email at kwolfley@ESPSolution.net.