Kyle Wolfley was appointed as Manager of Special Operations (“Ops”) at Enhanced Software Products (ESP). President Shaun Murray announced this advancement in an all-employee meeting at the ESP headquarters in Spokane Valley, WA. This newly created position will concentrate on the deployment of new product and service lines for the credit union industry.
Kyle has what is best for ESP and our clients at heart- our staff and clients have made that clear. – Shaun Murray
As Manager of Special Ops, Kyle will deploy, manage, and control relations between service vendors and clients. For instance; Kyle can take a new mobile application, make sure it functions properly, deploy it to the App Store and then train customers how to use it in the field. A major function of this new position will be to collaborate with marketing to share new product and service deployments.
My job is to make the process simple and easy for the front line. They work face to face with the member. Streamlining the processing it what it’s all about… making it user friendly. – Kyle
Kyle has been with ESP for ten years and has been instrumental in developing new solutions and products. While working at ESP, Kyle has worn many hats where he gained experience in client services, training, trouble-shooting, sales, and deployment. At his previous role as Customer Solutions Engineer, he focused on client services support and product development. Previous to ESP, Kyle worked the teller line at a local credit union for four years. He actually used ESP’s legacy software at his location. This real world experience gives Kyle insight into industry best practices and perspective on what the client is experiencing.
To connect with Kyle and learn more about what he can do to streamline your credit union processes, please drop him an email at kwolfley@ESPSolution.net.