ESP has a track record of retaining quality employees for long periods, Shelly Rogers is no exception. This March marks her thirteenth year in ESP’s Client Services department.
“What empowers me is when a project is completed and the client is overjoyed with the result.” – Shelly Rogers
Shelly’s duties as a Client Services Specialist include: training Client Services Representatives, running conversions, handling client requests, mapping forms, writing documentation and working with ESP’s Programming department to expedite client requests. Currently she is working on multiple core conversions.
“My goals are to make sure clients have a good experience and good relationship with ESP as a whole. At the end of the day they are happy with choosing us as their core processing partner.” – Shelly Rogers
In the future, Shelly looks forward to continuing to work with clients to provide solutions that will make their credit unions more efficient. She stated “It’s a pleasure knowing that credit unions trust me to get them what they need.”