Monthly Archives: May 2015

Your Mobile Credit Union

The companies provided in this write-up are examples of solutions that are available in the market. Credit Unions of all sizes should be able to deploy solutions like the ones mentioned and the solutions provide a wide range of functionality and cost competitiveness.

There are so many mobile options out there right now that it can be really tough to decide:

  1. How you want your credit union to “look”
  2. What does that mean for your members
  3. What exactly is that you need
  4. Who do you need to talk to

So we have compiled a couple of different scenarios for you to review so that you understand what it is that needs to be done. And understand that comments like, “I want to turn on RDC”, might not be that simple.

Option #1

All-In-One App

We will call this the “All-In-One”, which simply means that your member will access everything from one spot.

Why would you want this solution? To give your members all the tools they need to do business, from one place. Simplicity.

Partners Needed? App Company, your Share Draft Processor, Core Processor/Home Banking Provider

If your a Client of ESP: App Company is all that is needed.

This solution is the deployment of an App (an application, typically a small, specialized program downloaded onto mobile devices), where your members will need to download it to their mobile phone. Using solutions like iTunes Store, Google Play, etc. Partnering with a company like Malauzai will allow you to arrive at this functionality. These companies work with you to ensure that the following (and more) are handled:

  • Color Scheme
  • Menu Names
  • Locations (pictures in some cases)
  • Social Share Information (Twitter, Facebook, etc.)
  • Button/Icon Availability
  • Bill Pay Integration
  • Remote Deposit Capture Integration (RDC)

All this and more is included in the app, accessed from the members mobile device.

Option #2

Remote Deposit Capture (RDC) App and Web Enabled Mobile Banking

This is a great solution for a cost conscious credit union.

Why would you want this solution? To give your member’s the ability to use RDC with the already deployed Web Enabled Mobile Banking.

Partners Needed? Core Processor/Home Banking Provider, Share Draft Processor, Flite/SnapCheck

If your a Client of ESP: Flite/SnapCheck is all that is needed, assuming you are running Mobile Banking.

 

This solution is the deployment of an App (an application, typically a small, specialized program downloaded onto mobile devices), where your members will need to download it to their mobile phone. Using solutions like iTunes Store, Google Play, etc. Partnering with a company like SnapCheck (from Flite) will allow you to arrive at this functionality. The member can access RDC two different ways.

  1. Click on the RDC App and perform an RDC transaction at anytime.
  2. There can be a link (SSO – Single Sign-On) in the web enabled mobile banking that can open the RDC App immediately and the member can perform an RDC transaction from the RDC App.

These companies work with you to ensure that the following (and more) are handled:

  • Color Scheme
  • Credit Union Logo (generally, you can also white label the solution as well)
  • Button/Icon Availability
  • Remote Deposit Capture Integration (RDC)

All this and more is included in the app, accessed from the members mobile device.

Start by asking yourself how you want to be viewed in the market and begin exploring solutions. There are a plethora of opportunities for all credit unions, happy researching!

ESP, Inc. offers all of the solutions above and more. This write-up is intended to provide a little information to help through the muddy waters of mobile deployement options. 

Improve Member Confidence

Read about Extended Validation SSL here

It is our goal to ensure that your information is safe and secure, so when we see something that will improve that, we take note. When we see something that can make a positive difference in the eyes of your members, we act. For $199.00/year, we can work with you to implement the new Extended Validation SSL (EVSSL) certificate that has been proven to increase online transactions and improve customer loyalty.

What is the EVSSL?

The EVSSL will be implemented on the login page for Home Banking (A.K.A. OASIS).

“Now when shoppers visit a Website secured with an Extended Validation SSL Certificate, the latest browsers trigger the address bar to turn green and display the name of the organization listed in the certificate, as well as the certificate’s security vendor in some cases. A secure connection has been established between browser and Website, and the Website has been authenticated according to rigorous industry standards. In the example below, the browser controls the display, pulling information from the SSL Certificate and displaying it in the address and security status bar, and making it extremely difficult for phishers and counterfeiters to hijack your brand and your customers.”

 Extra, what extras?

Custom Home Banking Domain

We want to increase the transparency between credit union services and the member. The addition of a new home banking login domain will do that.

Give your members the comfort of seeing the “green” bar and your credit union name associated with all aspects of the login screen. Example below.

2

Let’s Increase your Member Loyalty

Let us help you increase your member loyalty and provide another tool to better manage the security between your member and the credit union.

Please note, we are not marking this solution up – you can see the price for the certificate on the webpage that we included at the top. We genuinely want to be a part of treating your member information safely and securely.