Monthly Archives: April 2016

Two Christies are Better than One

Christie Ingersoll; Christy Harmon

(l to r) Christie Ingersoll; Christy Harmon

ESP decided to add a small amount of confusion to existing clients by hiring a second employee named “Christie”.

Christie Ingersoll was hired recently as a Receptionist/Office Assistant. Part of her new duties include generally being the first point of contact for clients calling ESP – a vital role at ESP and essential for providing superior customer service.

Christie has been a Spokane area resident for over twenty years. She came to us from the medical field where she was working in administration.

Soon after her hire, Christie began noticing that clients calling in were giving her a lot of information about their issues – lots and lots of information. More than enough information for her to forward their call. At ESP our Manager of Client Services is named “Christy” and clients supposed they were talking with her.

Christy Harmon has been with ESP for eight and one-half years. Clients have worked closely with her for many years and come to expect her to be the one and only Christy at ESP.

Moving forward, Christy Harmon asks you not to refer to her as “the old Christy” but rather “the existing Christy”. On the other hand, Christie Ingersoll is perfectly fine with you calling her “the new Christie”. ESP will get your call to the right person just give us a little patience because ultimately two Christies are better than one.

Austin FCU Signs Renewal


Austin FCU Signs Renewal

Spokane Valley, WA – 03/30/2016 – Austin Federal Credit Union (Austin FCU) renews its core processing contract with Enhanced Software Products, Inc. (ESP) for another long term.  Austin FCU has been a client of ESP since 1996.

Austin FCU was organized in 1967 to meet the financial needs of the employees of the Veterans Administration Data Processing Center in Austin, Texas. Currently, Austin FCU has 3,200 members and over $31 Million in assets. It has a single branch located within walking distance of the Department of Veterans Affairs.

Mindy Bayer, CEO of Austin FCU who was instrumental in the renewal process stated “we’re not going to be moving away from [ESP] anytime soon – we’ve always been super happy with ESP as a whole. [They’ve] been so supportive in helping me make the credit union I see in my head a reality.”

Shaun Murray, President of ESP, has been working directly with Austin FCU for over 19 years and is very proud of service they’ve been able to provide them over the years. “Mindy Bayer and her staff have always held a special place in our hearts. With Mindy taking the helm it is exciting for us to work together on progressive, member-driven solutions that will take them well into the future.”

Working together also positively affects ESP.  “We have solutions in development that are a direct reflection of where Mindy is looking to take Austin FCU. Being a part of that is very gratifying,” stated Shaun Murray.


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA core processing software. Learn more at

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Lexi Szabo Promoted to CSR

Lexi Szabo, Client Services Represrentative

Lexi Szabo, Client Services Representative

Lexi Szabo, part-time receptionist, has been been promoted to a full-time Client Services Representative (CSR) here at ESP.

Lexi has worked for ESP since July of 2015 and has become a welcomed voice for clients. She previously worked locally in the healthcare sector.

In her new position as a CSR she is working directly with clients in troubleshooting and education on FORZA core processing software. She also enjoys helping clients refresh their memories on functions of FORZA that they haven’t had an opportunity to use in a few years. Another focus of Lexi’s customer service is integration of third-party applications.

Lexi’s fun, personable demeanor as a frontline receptionist will be missed by many of our current clients. In fact, many of our customers wonder where Lexi has gone after an unfamiliar voice answers the phones at ESP. Rest assured that Lexi still remains a vital part of the ESP team. She’ll be providing you technical assistance as a member of our talented Client Services team.

I try to put people at ease. And to make sure that they feel like they have an adequate answer to their question. – Lexi Szabo

In her new role she will continue her emphasis on quality customer service.