ESP had the pleasure to participate in Connections Credit Union’s Annual All-Staff Training. Approximately 60 staff members attended the training in Twin Falls, ID.
ESP Client Services staffers Christy Harmon and Lexi Szabo presented training in breakout sessions on Teller Processing and Loan Management. Course content included helpful tricks and tips to get the most out of ESP’s core processing platform, FORZA3™.
Szabo, a Client Services Representative, spends a majority of her time here in Spokane answering customer service calls for our clients. She connects frequently with our client credit unions via phone where she finds answers to their questions about the implementation of FORZA3™.
It’s great connecting to our clients! It’s nice for them to put a face to an ESP employee. – Lexi Szabo
As a part of this training, Connections CU also gave ESP vital feedback on its products and services. We will be efforting these new solutions in the near future for all of our credit union clients.