Driving Innovation: How Kyle Wolfley is Redefining Digital Delivery at ESP
At ESP, Inc., we are committed to not just launching digital solutions but consistently delivering exceptional outcomes for our credit union clients and their members. To further this mission, we are thrilled to announce that Kyle Wolfley has been appointed to a new, strategic role focused exclusively on owning and advancing the member-facing digital experience as the Digital Experience Lead.
A Dedicated Focus on the Member Journey
In this new capacity, Kyle’s primary responsibility is to bridge the gap between complex technical deployments and intuitive usability. His work ensures that every digital touchpoint—from initial login to final transaction—is seamless, efficient, and intuitive.
The Digital Experience area encompasses our entire suite of member-facing solutions, which include:
Digital Banking: Streamlining how members manage their finances on the go.
Bill Pay: Ensuring reliable and user-friendly payment processing.
Audio Response: Maintaining accessibility and ease of use across traditional channels.
And more.
Strategic Direction and Continuous Improvement
Kyle’s influence extends beyond day-to-day operations. He will continue to shape the structure and strategic direction of these solutions, directly influencing how we move forward with both sales and ongoing support. By aligning client feedback with continuous improvement initiatives, Kyle ensures that our products evolve alongside the needs of our clients and their members.
"I am excited for Kyle’s new role. For the last 20 years Kyle has made a measurable impact on every role he has held at ESP. This exciting chapter for ESP and its new Digital Experience product is a perfect fit for his technical aptitude and client-first approach.” – Matt Lefler, ESP VP
A Shift Toward Innovation
To ensure he can dedicate his full attention to these critical advancements, Kyle will be transitioning away from general client support. While he may provide limited assistance in that area as needed, his primary availability will now be focused on the strategic growth of our digital ecosystem.
This appointment represents a major step forward for our products and our clients. Please join us in congratulating Kyle on this well-deserved new chapter as he leads the charge in redefining digital delivery at ESP!