FOR IMMEDIATE RELEASE:
Spokane Valley, WA – 02/06/2019 – ESP’s program for End-Of-Year tax documentation has concluded for the year. All in all, it was our most successful year ever.
Over the course of about three weeks, ESP Printing Services produced 45,000 tax mailings all while performing other regular print jobs such as Notice Printing and monthly statements.
In order to provide more timely completion of Many Happy Returns, ESP Print Services implemented a new program. By creating a sign-off calendar, ESP guaranteed a specific delivery date if the credit union completed their part of the process by a given date. It was incredibly successful with 100% of all deadlines met by ESP.
Brandon Frisch, Print Services Manager, stated his goal this year was to sew up a few previous issues, improve quality and to manage expectations on the part of clients and ESP.
“If you signed off by a certain date we guaranteed that the tax documents would be delivered by a specific date.”– Brandon Frisch
Next year, Print Services will implement a few small changes to further improve the process and ensure guaranteed delivery dates.