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Nordstrom FCU Chooses ESP


Nordstrom FCU Chooses ESP

Spokane Valley, WA – 11/26/2018 – Nordstrom Federal Credit Union (FCU) located in Seattle, WA has chosen Enhanced Software Products, Inc. to be their core processing service provider.

Nordstrom FCU is member-owned and has been serving Nordstrom store employees since 1936. They are dedicated to providing superior service and financial products. Their members enjoy perks such as custom-tailored loan terms, competitive dividend rates, and convenient online banking services.

Shelli Millhuff, President and CEO of Nordstrom FCU, began her search for a core processor that would bring her credit union into the 21st Century. She required a system that was relevant and could help meet member needs with better technology and increased customer service.

Among Millhuff’s goals were: ease of use for both employees and members; quality service delivered in a timely manner; and the ability to integrate third-party vendors including MeridianLink and Kasasa. ESP’s FORZA3™ core processing platform fit the bill.

On the week of conversion, the team from ESP was onsite and had all of the necessary documents and processes needed to validate prior to flipping the conversion switch.

“The Conversion Team was fantastic! They were very organized and walked us through exactly what was going to happen. Once we flipped the switch, they were there holding our hands, communicating with our previous core. The next morning they were there bright and early validating that all the data had came over and had us up and running within 24 hours.” – S. Millhuff

Developing a strong business relationship with their core vendor became the tipping point in Nordstrom FCU’s decision to convert. With their previous core, Nordstrom FCU felt like they were being overlooked because of their size. They felt support became increasingly more difficult to obtain.

“ESP is exactly what this credit union needed – from the beginning of the conversation through conversion and then after going fully online.  The service you get from ESP is phenomenal. It absolutely proved we made the right decision. – S. Millhuff

Lacking IT staff was no longer an issue as Nordstrom found value in the immediate answers provided by ESP’s staff. 24/7/365 access to trained support gave them the flexibility and confidence to convert with their current staffing levels. 


About ESP, Inc.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this through our powerful FORZA3™ core processing software. Learn more at www.espsolution.net.

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