ESP Welcomes Philip Steigleder to the Client Services Team

Enhanced Software Products, Inc. (ESP) is proud to announce the hiring of Philip Steigleder as our newest Client Services Representative (CSR). Philip joins our team with a commitment to upholding the legendary client support that has become the hallmark of the ESP experience

A California native, Philip brings a unique dual expertise to the ESP Client Services team. He holds two bachelor’s degrees: one in Mass Communication/Media Studies from Arizona State University and another in Computer Software Engineering from Western Governors University.

This blend of technical prowess and communication skills is backed by extensive experience in hardware and software troubleshooting. In his previous role, Philip provided remote technical support for complex petroleum point-of-sale systems, ensuring seamless operations for retail environments.

As a Client Services Representative, Philip serves as the primary point of contact for our clients. His responsibilities include:

• Technical Support - Providing direct assistance and troubleshooting for ESP’s core processing software, FORZA³™.
• Strategic Problem Solving - Recommending tailored solutions to meet specific client needs.
• Project Leadership - Acting as a Project Lead for client implementations, where he will coordinate between ESP staff, clients, and third-party vendors to ensure deadlines and goals are met.

As a boutique core processing provider, ESP has built its reputation on being the most responsive partner in the credit union industry. We understand that there is nothing more stressful than a technical issue in the middle of a teller line. That is why we guarantee that every call is answered by a real person—an expert who can provide immediate assistance

ESP Client Services Manager, Shelly Rogers, was looking for a candidate with strong communication and interpersonal skills. The ability to work both independently and as part of a team was also an imperative. In Philip, she found those attributes and a capacity to listen and have empathy to assist with varying client situations. Shelly Rogers, ESP Client Services Manager, emphasized that Philip’s interpersonal skills were a deciding factor in his hiring:

“At ESP, our focus has always been on building trusted relationships and delivering thoughtful, reliable solutions. Adding great people to our team is a key part of that commitment, and we’re thrilled to have Philip on board.”

When he isn't supporting credit unions, Philip stays busy with his family. He and his wife, a Pediatric Emergency Registered Nurse, are raising three sons who are active participants in Trail Life USA. The family is currently staying active as Philip and his wife train for a local sprint triathlon this spring. While Philip admits his swimming technique is still a "work in progress," his dedication to the challenge reflects the same persistence he brings to our client support team.

ESP continues to prioritize its "people-first" approach to core processing by welcoming Philip Steigleder to the Client Services team. His appointment reinforces ESP’s commitment to providing credit unions with immediate, human-led expertise, ensuring that clients have a dedicated partner to navigate their most critical operational challenges.