News

ESP Joins Connections Training

ESP had the pleasure to participate in Connections Credit Union’s Annual All-Staff Training.  Approximately 60 staff members attended the training in Twin Falls, ID. ESP Client Services staffers Christy Harmon and Lexi Szabo presented training in breakout sessions on Teller Processing and Loan Management. Course content included helpful tricks and tips to get the most…

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ESP Promotes Computer Science

ESP had the privilege to participate in the Cheney Public School Career Rodeo in Cheney, WA. The purpose of the Rodeo was to encourage K-12 students to explore careers and to raise awareness about the importance of college and career opportunities. Students toured Snowdon Elementary School and visited various businesses that demonstrated career opportunities in fields…

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13 Years for Rogers at ESP

ESP has a track record of retaining quality employees for long periods, Shelly Rogers is no exception. This March marks her thirteenth year in ESP’s Client Services department. “What empowers me is when a project is completed and the client is overjoyed with the result.” – Shelly Rogers Shelly’s duties as a Client Services Specialist include:…

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Wolfley Marks 11 Years at ESP

This month Kyle Wolfley marks his eleventh year at ESP. Currently, Kyle works as Manager of Special Operations where he helps deploy new solutions to ESP clients and works with third-party vendors to bring new solutions to the FORZA3™ core processing platform. In his role Kyle particularly likes working closely with clients to extend their cutting-edge…

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Packers Ticket Winners Enjoy Postseason Win

Last week, ESP was excited to draw six NFL tickets for the Green Bay Packers vs. New York Giants game at Lambeau Field in Green Bay, Wisconsin that was played on Sunday January 8, 2017. We drew from among our fourteen Wisconsin credit union clients. We were very happy to say that Northern Paper Mills CU (Green Bay),…

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Green Bay Packer Ticket Giveaway

We are excited to give away 6 tickets to the Packers Game on January 8th at 15:40 CST. We put all Wisconsin credit unions into a hat and drew 3 at random.  Each credit union will receive 2 tickets.  We wish we all could be there with you, but have a blast anyway. For 3…

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CUs Help Project Beauty Share

On November 16, 2016 Spokane area credit unions came together and participated in Project Beauty Share® Christmas Bag Program. Over 25 volunteers including staff, administration and board members turned out to fill gift bags of cosmetics and personal hygiene products deserving for women within the region. Project Beauty Share® is a 501(c)3 nonprofit which provides women in…

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2016 Costume Contest

At ESP we love dressing up for Halloween. Please help us decide who’s the winner of our costume contest. To vote for your favorite, please drop us an email with your selection.

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ESP Supports Spokane Chapter of CUs

ESP will be lending support to the Spokane Chapter of the Northwest Credit Union Association (NWCUA) Golf Tournament. This charity fundraiser will help support two great causes of special interest to the credit union movement, Credit Union for Kids and CULAC. About the Spokane Chapter of the NWCUA The Spokane Chapter of the NWCUA is…

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Murder Mystery at Conference

The 2016 ESP Client Conference will kick off with a murder mystery social at The Davenport Grand Hotel on Monday September 19th, 2016. Murder at the Juice Joint is billed as “a roaring night of murder, mayhem and the mob to remember.” Set in the Roaring Twenties, the era of prohibition and gin joints, players will don period costumes…

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New CSR – Theresa Noonan

We have just added to the ESP team! Theresa Noonan was recently brought on as a CSR (Client Services Representative). As part of her new role as a CSR, Theresa will be a FORZA3™ Product Specialist and an in-field trainer. Theresa is a long-time resident of Spokane, Washington and brings to ESP considerable banking experience. She…

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Spokane Guild’s School Penny Drive

The ESP team jumped on board with this year’s Spokane Guild’s School Penny Drive 2016. ESP’s Annette Guise led the effort to collect penny for this worthy cause. She placed a large glass jar in the kitchen and encourage the staff to contribute their pocket change. Spokane Guild’s School & Neuromuscular Center (SGS&NMS) began serving…

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Two Christies are Better than One

ESP decided to add a small amount of confusion to existing clients by hiring a second employee named “Christie”. Christie Ingersoll was hired recently as a Receptionist/Office Assistant. Part of her new duties include generally being the first point of contact for clients calling ESP – a vital role at ESP and essential for providing…

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ESP Participates in Local Food Drive

ESP collected over 100 lb of food for Second Harvest as part of the Chapter Annual BSA & Robbery Training held March 24th, 2016 in Spokane, Washington. This training was provided by the Spokane Chapter of the Northwest Credit Union Association. This annual training provides a refresher to managers and staff of the responsibilities and…

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Service Bureau: The Right Choice?

An important question every credit union must address is where shall I host my data? There are two distinct models of hosting credit union data and software: in-house and service bureau. Both have their pluses and minuses but for this post we’ll concentrate on the benefits of a service bureau model. After superior customer service…

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Changes to ESP Statements

ESP has decided to move to a permit imprint on its statement envelopes. Our previous process included the use of a postage meter with red ink that would print the required postage. The new envelopes come pre-printed with First-Class Mail permit imprint in black ink. These envelopes will improve our procedures, save time while printing…

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2015 ESP Gift Exchange

ESP team members took a brief break to participate in the ESP Gift Exchange held December 23, 2015 at our headquarters in Spokane Valley, Washington.

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Happy Holidays from ESP

Happy Holidays, from the President Dear Clients, As 2015 comes to an end, I would like to thank you for your continued trust and support. There is not a day that goes by when we are not trying to make your experience with FORZA3™ or your interaction with Support the best it can be. I…

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Preparing for End-Of-Year 2015

Get ready. The End-Of-Year is Coming. Tempus fugit, a phrase taught in nearly every Latin 101 class, means “time flies”. It has particular importance to the credit union industry – especially in the month of December. Being a financial institution, a credit union has specific obligations and liabilities, foremost among them the EOY (End-Of-Year) report….

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Live Person vs. IVR

Press “1”? How many times have you called Technical Support and simply wanted to talk to a live person? Instead you found yourself being shuffled through layer after layer of automated menus? Press “1” for Company Directory, press “2” for Billing, press “3” to hear this entire menu again. Blah, blah, blah. It seems companies…

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