News

GWUCUI Signs with ESP

Spokane Valley, WA – 07/30/2019 – George Washington University Credit Union Initiative (GWUCUI), Washington, DC, selects Enhanced Software Products as their core processing vendor. Sahil Pankhaniya, Founder and CEO of GWUCUI, contemplated starting a credit union while touring colleges. He noticed several institutions he visited had student-run credit unions but his college of choice, George Washington University (GWU), did…

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CU CEO Taught Herself Coding

Spokane Valley, WA – 6/07/2019 – Jami Olcott, President and CEO of Marathon County Employees Credit Union (MCECU), had to teach herself how to code out of necessity – but not because of ESP. MCECU is located in Wausau, WI and serves 2,600 members. Membership is available to employees, retirees, and their families of federal,…

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Many Happy Returns Concludes

FOR IMMEDIATE RELEASE: Spokane Valley, WA – 02/06/2019 –  ESP’s program for End-Of-Year tax documentation has concluded for the year. All in all, it was our most successful year ever. Over the course of about three weeks, ESP Printing Services produced 45,000 tax mailings all while performing other regular print jobs such as Notice Printing and…

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Success: Audio Banking Migration

FOR IMMEDIATE RELEASE: Spokane Valley, WA – 02/04/2019 – ESP, Inc. has now successfully ported all of the Tropo-based audio banking clients to the new Twilio-based solution. When CISCO announced at the end of 2018 that they were sunsetting the Tropo product line, we knew many of your credit union members depend upon phone banking; we…

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Szabo New Conversion Coordinator

FOR IMMEDIATE RELEASE: Spokane Valley, WA – 02/04/2019 – ESP taps Lexi Szabo as new Conversion Coordinator. She started as a receptionist in the Summer of 2015. After being promoted to Client Services Representative, her ethic of high-level customer service garnered her three ESP Employee of the Year recognition awards. Lexi will be managing core conversions…

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2018 Employee Awards

ESP was proud to honor some special employees at the annual holiday party. Winners were voted on by fellow employees for their excellence in customer service and teamwork.  These outstanding honorees had stiff competition from their ESP co-workers. In several instances, only a few votes separated the winner from the first runner-up. Many employees were…

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Nordstrom FCU Chooses ESP

FOR IMMEDIATE RELEASE: Nordstrom FCU Chooses ESP Spokane Valley, WA – 11/26/2018 – Nordstrom Federal Credit Union (FCU) located in Seattle, WA has chosen Enhanced Software Products, Inc. to be their core processing service provider. Nordstrom FCU is member-owned and has been serving Nordstrom store employees since 1936. They are dedicated to providing superior service and financial products. Their members enjoy…

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Third-Gen Service Bureau Goes Live

We have raised the bar on Business Continuity for Credit Unions ESP has gone through two infrastructure iterations: starting with a service bureau model based on IBM mainframes, then we created a new FORZA3™ platform designed on standard Microsoft software, such as Microsoft SQL Server and .NET. FORZA3™ gave a modern and intuitive interface to…

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ESP to Deploy Redgate Software

Spokane Valley, WA – 03/28/2018 – Enhanced Software Products, Inc. (ESP) will deploy Redgate database management software to increase development efficiency. Red Gate Software Ltd touts itself as “the leading provider of software for professionals working on the Microsoft data platform.” ESP is currently implementing two Redgate modules: SQL Compare and SQL Doc. SQL Compare allows developers…

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ADA Compliance Unicorn

Do you feel like you need an ADA Compliant site? I have received a lot of calls lately on making public websites ADA Compliant. I am sure that number will shoot up after this email I received this morning – ADA Lawsuits Against CUs Spike in December. No matter how frustrated and (to be frank) ticked…

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Three CUs Renew With ESP

FOR IMMEDIATE RELEASE: Three CUs Renew With ESP Spokane Valley, WA – 07/24/2017 – ESP is proud to announce that three credit unions have agreed to renew their core processing contracts already this year. Rockford Bell Credit Union, Toledo Postal Employees Credit Union, and Cottonwood Community Federal Credit Union have chosen to continue serving their…

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ESP Expands Sig Pad Solutions

ESP is currently developing drivers to integrate new signature pads into the FORZA3™ core processing platform. Our clients have requested that we build this functionality to give them more flexibility in their options. Recent technology advancements in signature pad hardware and design are precipitating this development. Modern “sig pads” can incorporate color displays, hardened glass…

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Email and Sign Documents: who should you use?

We receive a lot of calls where we discuss with credit unions the ins and outs of electronically sending documents to its members to sign. At ESP, we like DocuSign® – so much, in fact, that we use it here in our office. We know there are several options in vendors out there and there…

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ESP Joins Connections Training

ESP had the pleasure to participate in Connections Credit Union’s Annual All-Staff Training.  Approximately 60 staff members attended the training in Twin Falls, ID. ESP Client Services staffers Christy Harmon and Lexi Szabo presented training in breakout sessions on Teller Processing and Loan Management. Course content included helpful tricks and tips to get the most…

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ESP Promotes Computer Science

ESP had the privilege to participate in the Cheney Public School Career Rodeo in Cheney, WA. The purpose of the Rodeo was to encourage K-12 students to explore careers and to raise awareness about the importance of college and career opportunities. Students toured Snowdon Elementary School and visited various businesses that demonstrated career opportunities in fields…

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13 Years for Rogers at ESP

ESP has a track record of retaining quality employees for long periods, Shelly Rogers is no exception. This March marks her thirteenth year in ESP’s Client Services department. “What empowers me is when a project is completed and the client is overjoyed with the result.” – Shelly Rogers Shelly’s duties as a Client Services Specialist include:…

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Wolfley Marks 11 Years at ESP

This month Kyle Wolfley marks his eleventh year at ESP. Currently, Kyle works as Manager of Special Operations where he helps deploy new solutions to ESP clients and works with third-party vendors to bring new solutions to the FORZA3™ core processing platform. In his role Kyle particularly likes working closely with clients to extend their cutting-edge…

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ESP Supports Spokane Chapter of CUs

ESP will be lending support to the Spokane Chapter of the Northwest Credit Union Association (NWCUA) Golf Tournament. This charity fundraiser will help support two great causes of special interest to the credit union movement, Credit Union for Kids and CULAC. About the Spokane Chapter of the NWCUA The Spokane Chapter of the NWCUA is…

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New CSR – Theresa Noonan

We have just added to the ESP team! Theresa Noonan was recently brought on as a CSR (Client Services Representative). As part of her new role as a CSR, Theresa will be a FORZA3™ Product Specialist and an in-field trainer. Theresa is a long-time resident of Spokane, Washington and brings to ESP considerable banking experience. She…

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Two Christies are Better than One

ESP decided to add a small amount of confusion to existing clients by hiring a second employee named “Christie”. Christie Ingersoll was hired recently as a Receptionist/Office Assistant. Part of her new duties include generally being the first point of contact for clients calling ESP – a vital role at ESP and essential for providing…

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