Micah Simon, a 10-year employee of Enhanced Software Products, Inc. (ESP), has been promoted to the new position of Digital Experience Specialist.
Micah transitions from our Technical Support team, where he spent a decade supporting client credit unions with complex hardware and software needs. He has built a reputation for "translating" technical jargon into plain, actionable language, a skill that will be vital as he becomes a frontline advocate for our digital products.
A New Frontier: ESP Digital Banking
What excites Micah most about this transition is the opportunity to work with the ESP Digital Banking platform. This solution is designed to unify the latest banking features into a single, superior experience for credit union members. Micah is eager to join a team specifically tasked with ensuring that digital interactions are seamless, secure, and user-friendly.
Micah brings a powerful toolkit to the Digital Experience team, including:
- Information Technology -Contributing to maintaining secure network infrastructure.
- Computer System Administration - Experience in troubleshooting and maintaining complex computer systems.
- Help Desk Support - Providing responsive computer support for client computers.
- Technical Conversion Administration - Assessing and configuring computer systems for converting credit unions.
Defining Success Through the Member's Eyes
From his perspective, a great digital experience for clients would be applications that work properly, enabling members to effectively manage their money. He believes client engagement and member feedback are the most important tools for making ESP Digital Banking a best-in-class application.
In his new role, he will serve as a frontline advocate for ESP’s digital products. The Specialist will troubleshoot issues, guide clients through best practices, and collaborate with product, development, and account management teams to deliver an outstanding customer experience.
In his new capacity, Micah will focus on:
- Client Support & Troubleshooting - Serving as the first point of contact for clients using ESP’s Digital products.
- Training & Guidance - Create and maintain a deployment roadmap shared amongst the Support Team and clients.
- Product Expertise - Stay current on all features, updates, and integrations of ESP’s Digital solutions.
- Collaboration & Feedback - Work closely with product and development teams to communicate client feedback and identify product enhancement opportunities.
A Strong Start
"Micah is a great choice for this new position. His skillset and history working with ESP clients will enable him to positively impact the quality of our clients' digital experience from the get-go."
When he isn’t optimizing digital platforms, Micah is often under the hood of a car—he’s a talented mechanic who handles all his own vehicle work. He also shares a lifelong love for the outdoors, having spent many years traveling to the Oregon Coast to surf with his brother.
